Privacy Policy

Last revised 1 May 2018

At Nest Performance Ltd we are committed to ensuring that your privacy is protected and respected.

We value the personal information you trust with us and we wouldn’t want to use it in a way that you don’t expect.

Our privacy policy will help you understand what information we collect at Nest Performance Ltd, how we use it and your rights.

If you have any questions regarding this policy please do contact us using the information below.

Privacy Policy
Nest Performance Ltd
United House,
North Road,
London. N7 9DP
United Kingdom

Or email us at privacy@hatchlondon.com.

The information you need to know about us

We are Nest Performance Ltd.

Nest is a trading name of Nest Performance Ltd whose registered address is Irish Square, Upper Denbigh Road, St Asaph, LL17 0RN. Our Company Registration Number is 10552600.

When we talk about “Nest” “we,” “our,” or “us” in this policy, we are referring to Nest Performance Ltd, the company which provides the services. When we talk about the services in this policy, we are referring to the media advertising services run by Nest.

The information we collect and how we use it

When using our contact forms to send us an enquiry you will be asked to submit:

  • Your name
  • Your email
  • Your phone number

You should understand that any information that you provide via our websites in this formant may be used by us to contact you regarding;

  • The information necessary for your enquiry, booking, or request.
  • Updates on our relevant products, services, content, events or offers you may be interested in.

However, if you inaugurate business with us we may also ask for further information about you or your company including finance details and a billing address. We will only use this information to provide you with the service you have requested.

Information provided to us via Cookies

This site incorporates the use of Cookies. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on your computers hard drive and are used by websites to simulate a continuous connection to that site.

In order to make our site more responsive to your needs we use Cookies to track and manage information relative to your specific interests. In this way we can tailor our site to your needs, deliver a better and more personalised service and track the pages on our site that you visit.

The use of Cookies automatically identifies your browser to our computers whenever you interact with our site. Your browser options allow you to disable Cookies. You should note that if you do disable cookies, you may not be able to access all the services on this site.

Who we share your information with

We may share your data with our partner companies under the Hatch Group. This is formed of us (Nest Performance), Hatched Hiring (www.hatchedhiring.com) and Hatch Marketing (www.hatchlondon.com), and they may contact you with content, events, products and services that may be of interest to you.

We do not share or sell your data to any other company without your prior consent other than those data processors we use for our business operations who process your data under our control:

  • Mailchimp for our email marketing campaigns.
  • WordPress who provide our website hosting.
  • Google.com who prove website tracking and statistical services, and our office & email system hosting.
  • Pipedrive for our sales operations and management.

In all cases the servers where your personal data is stored and processed are located in the European Economic Area.

Sharing your information with third parties

We do not sell, trade, or transfer your Personally Identifiable Information to outside parties.

Under some circumstances we may be required to disclose or share your information without your consent, for example if we are required to by the police, the courts or for other legal reasons.

Information provided to us by other companies

Nest Performance Ltd immediately removes any Personally Identifiable Information we receive from third parties that is not necessary for our services.

We also immediately remove data where consent for us to process it has not been obtained directly from the data subject, or the data has not been obtained by a publically accessible source.

If you provide us with any personal information in connection with a third party for our services, you are responsible for having received the consent and approval of such person, and provided them with sufficient disclosures that explain the use of their personal information, and they have agreed to allow Nest Performance Ltd to process their personal information.

Without derogating from your obligation to ensure that any data shared with us does not include personal information of any third party, in the event such data does include Personally Identifiable Information because you deem it necessary for our services, you warrant to Nest Performance Ltd that this data has been be collected, processed and provided to Nest Performance Ltd in accordance with the applicable Data Protection Laws.

  • You further acknowledge and warrant that if Nest Performance Ltd processes any personal information of third parties on your behalf when performing our services, you shall be the data controller and Nest Performance Ltd shall be a data processor and in any such case:
  • You will collect, use, transfer and otherwise process any personal information in compliance with all applicable laws, enactments, regulations, orders, including but not limited to the Data Protection Laws.
  • You are responsible for providing appropriate information that demonstrates consent from data subjects, including notice and consent that specifically allows you to collect and use the personal information that is provided by such data subjects
  • You have provided information and obtained consent from the data subject to any processing of personal information by Nest Performance Ltd in accordance with applicable Data Protection Laws.

If a third party makes a claim against Nest Performance Ltd resulting from your failure to comply with this Privacy Policy, you will indemnify and hold Nest Performance Ltd harmless with respect to any and all damages awarded by the court to the third party, provided Nest Performance Ltd do the following:

  • Notify you as soon as reasonably practicable (or as required by applicable law)
  • Give you sole control of the defence and any settlement negotiations
  • Give you the information, authority, and assistance you reasonably need to defend against or settle the claim.

If you think personal information has been shared with us without prior consent from the data subject please contact us immediately using the details in this Privacy Policy.

How we keep your information safe

We take our obligation to keep your personal data safe very seriously.

Your personal information is contained behind secured networks and is only accessible to a limited number of persons on a strict ‘need to know’ basis. These members of staff have special access rights to such systems, and are required to keep the information confidential.

In addition, all sensitive/credit information you supply is encrypted in transit via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

If you’d like to find out more about our security measures, please contact us using the details provided in this privacy policy.

How long we keep your personal information

We keep your personal information in line with our data retention policy. This means that we will remove data that has been collected directly from you from our systems if we haven’t had any contact with you for more than 36 months (this period typifies the maximum length of time that a contract could be in negotiation with us).

For data provided to us by our clients, we are governed by their data retention rules as specified in their privacy notices.

In certain circumstances, we have a statutory obligation to keep your personal information for a set period of time for example financial information (normally 6-7 years) for financial auditing purposes.

How to keep your personal information up-to-date

It’s important for both you and us that your personal information is correct. If you believe this is not the case then please email the amended details to privacy@hatchlondon.com and we will contact you to verify your identity.

How you can find out what information hold about you

You have the right to request a copy of the information that we hold on you.

If you would like a copy of some or all of your personal information, please email or write to us using the contact details in this policy.

We will get in contact to verify your identity and if we do hold information about you we will:

  • Give you a description of it
  • Tell you why we are holding it
  • Tell you who it could be shared with
  • Let you have a concise and clear copy of the information
  • Our legal basis for processing your personal information

Our legal basis for processing your personal information

Much of our processing will be under the basis of “contractual obligation” – in other words we need and use your personal information for providing the services you have requested or have contracted with us.

However, when we are communicating with you regarding products, content, events and services you may be interested in receiving from us in the future, our legal basis for processing your information is our legitimate interests.

This is because we are communicating with you in the context of your corporate identity, and not in relation to your private life, and we believe you may have a relevant interest in the services we provide in line with your corporate activity.

Of course should you not wish to receive these communications you will always have the opportunity to supress or remove your information as detailed below.

Asking us to suppress or remove your personal information

Should you wish to not receive information from us in future then you can quickly action this by clicking the unsubscribe link you will find in all of our marketing emails, or by sending your details directly to privacy@hatchlondon.com and we will suppress or remove your data as requested – assuming we have no other obligation to keep it, which we will notify you of if we do.

What to do if you have a complaint

If you have a complaint please contact us at privacy@hatchlondon.com and we will deal with your request promptly.

If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office. https://ico.org.uk/concerns/

Links to other websites

We link our website directly to other sites. This privacy notice does not cover the links within our site linking to other websites and organisations. We encourage you to read the privacy statements on the other websites you visit.

Sale of business

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business. It is therefore intended that any consents given above or on the relevant pages will benefit any purchaser of our business.

Children

To use our services, you must be over the age of thirteen. Nest Performance Ltd does not knowingly collect personal information from children under the age of thirteen and does not wish to do so.

We reserve the right to request proof of age at any stage so that we can verify that minors under the age of thirteen are not using our services.

Your use of our services

Please be sure you are aware of these policy terms while you use our websites or services.

We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use our services after those changes are in effect, you agree to the revised policy.